"We are not sure how to solve the problem of Due Diligence projects."
Case study

Customer profile

2 partner, owner managed firm.

Excellent, long standing relationships with clients.

Looking at succession and wanting to implement more consistency in process.

Firm have been operating with various investment models for some time, but have never had it properly documented as a Centralised Investment Proposition document.

Concerned the lack of a clearly documented investment process would prevent the growth and succession planning they wanted to implement.

 

Objective

  • To understand the investment process within the firm.

  • To convert this into a detailed Centralised Investment and Retirement Propositions document.

Delivery

To understand the investment process within the firm.

  • A day consulting with the firm over their models, their clients but also their goals for the business.
  • From this, we identified a number of new client segments with identifiable characteristics.
  • We determined how the characteristics of the segments determine the requirements of different investment outcomes. 

To convert this into a detailed Centralised Investment and Retirement Propositions document.

  • We designed the process.
  • We mapped the different segments through the new process.
  • We researched all available products, services and investments to find a matching shortlist of manufacturers (providers) and instruments (products).
  • We produced reports that demonstrate a match between the client characteristics and the product outcome characteristics.
  • We undertook due diligence on all the shortlisted products to determine the most suitable manufacturers (providers) and instruments (products) for each segment.
  • We then designed an online tool for the firm to process every new client through to determine both the segment and the outcome.

An example of the feedback from the client:

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